Archive for the ‘Small Business’ Category

What’s the best option for customer service for small online shop?

Paul asked:


I am building an e-commerce site and I have most aspects set. But a big problem is customer service. I have a day job and can’t take calls regarding my own business at work. What service or solution can I use to address this. I need customer service and order taking but really only need one person since it will be slow at first.

I thought maybe a virtual assistant or indian call center. But those are expensive.

Any suggestions? Thank you.

Sean

Does anyone know of any legitimate customer service/callcenter positions that you can work from home?

demetercat2003 asked:


I really excell in Customer Service jobs, and am eager to find an at home position. Your help would really be appreciated.

Erica

Customer service is rare these days, anyone have a good experience in a retailer?

myrottweilerrocks asked:


Customer service needs to make a come back! Are there any companies that value their customers left in the US? Does anyone answer their own phones anymore? I want to hear about the good companies left!

Jay

What is the best Customer Service Tip you’d give an employee to give your customers great service?

reinventyerrself asked:


I’m the manager of a hotel, and I have a program where we have a Customer Service Tip of the Week, and I’m running out! I need more ideas! Any help will be appreciated. Thanks.

Allan