Archive for the ‘Other - Cars & Transportation’ Category
Answering customer service enquiries in the freight and logistics industry?
October 3rd, 2008 | 
Author: 
nainaewe1979 asked:
I do customer services in the freight and logistics industry and sometimes customers ring up and ask (and sometimes not politely) where their shipment is.
I do customer services in the freight and logistics industry and sometimes customers ring up and ask (and sometimes not politely) where their shipment is.
What do I say to them that will a) keep them satified and b) keep me happy at the end of the day?
Any websites to overcome this problem?? What rights as a customer service representative do I have?
Karl
