Customer Service

Sara T asked:


What characteristics would a store have that provides excellent customer service?

What are the salespeople like?

The cashiers?

Is there a clear presence of the manager on duty?

How much does good customer service influence your decision to return to a store?

How important is it in comparison with prices? Would you actually be willing to pay a more if it meant you were getting better customer service?

Give some examples of standard customer service behaviors that you would like to see changed.

Give some examples of stellar customer service you’ve received.

Thanks everyone for your input!
Already, some great suggestions– thank you everybody!!

FYI, if you didn’t figure it out already, I do work in retail, as a supervisor at a busy store.

I love my work and believe I provide great customer service, but I am always looking for ways to improve, and on ways to guide our employees. A big part of my job involves training, so I feel responsible for making sure all our staff are on the right page with this.

Thanks again for your input!

Duane

bkiersted001 asked:


I work at a fast food restaurant and I seriously lack customer service.
I sometimes do a cashier but I get awkward with almost every customer, and they become awkward with me too. It’s really stressful and embarrassing. Many customers also have a little hard time hearing what I’m saying, because my voice quality is what’s not easy to hear. I feel like I’m an amateur staff at this restaurant. What’s worse is that English is my second language. I usually pronounce some words weirdly, or mix up sentences. Sometimes I can’t think right away what would be appropriate/professional things to say to a customer.
My question is, how can you transform from an amateur to a professional?

Michelle