Customer Service

Paul asked:


I am building an e-commerce site and I have most aspects set. But a big problem is customer service. I have a day job and can’t take calls regarding my own business at work. What service or solution can I use to address this. I need customer service and order taking but really only need one person since it will be slow at first.

I thought maybe a virtual assistant or indian call center. But those are expensive.

Any suggestions? Thank you.

Sean

Edwin D asked:


I have received no email for a week. Sent daily messages to customer service, get back nice reply that “we’re working on it”. Is this happening to a lot of others?

Sue